DELIVERY
HOW OUR DELIVERY SYSTEM WORKS
As soon as your order is placed, we’ll send you a confirmation email.
Once the order is ready for dispatch, we’ll email you details of your delivery.
Our trusted 3rd party courier service will provide you with tracking details once they have your order. You can use the tracking number on their website.
If you are not in when delivery is due, the delivery driver will attempt to leave it in a safe place or with a neighbour.
If this is not possible, a card will be left with details of how to rearrange your delivery. Should subsequent delivery attempts fail the order will be returned to us. This will result in you forfeiting the delivery charge (if applied).
If it is deemed that you made no attempt to contact us or the courier regarding delivery, a further standard delivery charge will be required to re-send the order. We strongly advise against ordering goods to be left without a signature.
We will not be held liable for any losses incurred in this way. You will be asked to complete a Non-Receipt Disclaimer which will be passed to our courier.
Please note that by law we are not permitted to leave any alcoholic goods with any person unable to provide proof that they are over 18. Please check below for our estimated transit time if your post code is outside Mainland UK.
At peak times it may not always be possible to deliver your order within our standard promise.
If there is a known delay, we will contact you with a new estimated delivery date and strive to get your order to you as soon as possible.
Please check below for our estimated transit time if your post code is outside Mainland UK.
DELIVERY OPTIONS
Spend Under £50 (single delivery)
£6.99
Delivered within 2 working days
Our standard delivery applies to orders being shipped to UK Mainland only.
Spend over £50 (single delivery)
Free
Delivered within 2 working days
Our standard delivery applies to orders being shipped to UK Mainland only.
Collect From The Craft Guys HQ or Bar
Free
No minimum spend to collect from us. Use our address as the shipping address. Your order will be held for a maximum 10 days. If you wish to have this delivered the standard delivery charge will be applied.
DELIVERY SURCHARGES
If your address is not recognised by our courier as UK Mainland, a delivery surcharge will be applied to your order automatically at checkout.
As a guide, surcharges will be applied to the below.
Please note, in the event of a Free Delivery promotion, the base £6.99 delivery charge will be discounted but the following surcharges will still apply.
Scottish Highlands
+ £5
+2 additional working days
Post codes include some AB, EH, IV, PA, PH, TD amongst others
Northern Ireland (orders under £100)
+ £5
+2 additional working days
Post codes include BT
Jersey, Guernsey & Isle of Man
+ £5
+2 additional working days
Some delivery depots in this area only work Mon - Fri